We are in the service sector and as such, we did not entertain requests for cancellation of services rendered to patients. Our Policy for the deposit, cancellation and refund will be as follows:
DEPOSIT AND CANCELLATION POLICY
Information for clients and patients regarding our recent implementation of a Deposit and Cancellation Policy. (Effective August 2022 onwards).
We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Deposit and Cancellation Policy.
We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are canceled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.
We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.
A deposit will now be taken when booking any treatment. This will be deducted from your bill for the relevant treatment.
Deposits will be: 5,000 THB + 300 THB (PayPal Commission fee) = 5,300 THB
Deposits can be paid via PayPal, we can text/email a link that can allow you to pay using the card. (Please see below for details).
**Please be aware, that we cannot confirm your appointment until a deposit has been received and your slot will be reserved.**
We guarantee that where notification to cancel appointments is given, with more than 48 hours’ of notice, deposits will be refunded or offset against any future treatment required.
Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit or deduct a treatment from a course of prepaid treatments.
To help our clients minimize the chance of losing their deposit or treatments from their courses, we do send out text reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a text reminder.
How to notify the clinic about canceling an appointment:
Notification is always best given by telephoning the clinic Manager on +66884486718 or if there are difficulties with you doing so, then by email at [email protected].
Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we are able to offer your appointment to another patient and avoid your deposit being retained.
We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.
To pay using the card, please contact us and request a Payment Link.
Once the request for cancellation is acknowledged by the clinic, the amount remitted shall be refunded after deducting 5% of the amount within 30 days of acknowledgment of the request. In the case of Payment Gateway payments, a refund will be made to the same account.